do not use the directory D:\Games\Diablo-III-8370-en GB-Installer as this is the one created by the downloader). If you chose the correct directory only around 65MB will need to be downloaded to fix your install, otherwise you'll re-download the entire ~7.6GB New EU English Installer New EU English Installer (Mac) New German Installer New German Installer (Mac) For more information or help with the installation, check out the Diablo III Pre-Sale Downloader Walkthrough or use the search on the support site.
Whether you repair your previous install or download the entire game again, it's necessary to use this new downloader to install and play the game when it launches.
This can often times be caused by closing the downloader early.
Though the downloader may show 100%, please allow some time for it to fully complete.
If you are having issues with the game and normal troubleshooting steps have not helped, please create a thread here or you can create a Support Ticket on your Account Management page.
Please check this link for more information: the Beta, several startup issues were resolved by setting the Diablo III tools to run in Compatibility Mode.
You may be able to fix this by running the downloader and pointing it to the same saved location so that it may scan and download any missing files. We became aware of an issue affecting the previously available German and EU English versions of the digital install downloader for Diablo III, which would not download all the necessary files.
If you've pre-downloaded the digital version of the game in these languages before AM CEST ( AM GMT) on Saturday May 12, you must obtain the new downloaders to be able to install properly once the game is released on May 15.
If you try running the Diablo III file and nothing appears to be happening, check to see if the Windows Service for Secondary Logon is enabled. This service being disabled may also cause the system to appear to hang during the "Updating Setup Files" portion when run.
The game requires it and will not run if it's disabled. f you're encountering crashing when launching the game, we ask you to check and see if you have any of the following third party programs running.